Cancellation & Refund Policy

The tooq cancellation and refund policy keeps our terms clear and fair for every booking.

tooq cancellation policy

Booking & Cancellation Policy

At tooq, every booking request is confirmed by our team with a written quotation. The following terms apply to all transfer and limousine bookings.

Booking Confirmation

A booking is confirmed once you accept our quotation and we notify you by email, phone, or WhatsApp. For airport pickups, please provide your flight number so we can track delays at no extra cost.

Cancellation

• Cancellations made at least 24 hours before the scheduled pickup are free of charge.
• Cancellations within 24 hours of pickup may incur a partial fee depending on vehicle allocation.
• No-shows without prior notice may be charged up to the full trip price.

Refunds

Approved refunds are processed through the original payment method within 7–14 business days. If we are unable to provide the booked service, you are entitled to a full refund.

Changes to Your Booking

You can modify pickup time, destination, or vehicle category by contacting us at least 12 hours in advance, subject to availability.

Contact

For any booking changes or questions, contact us 24/7 at +966 50 715 0141 or info@tooq-ts.com.

tooq cancellation and refund policy — how it works

Plans change, so we keep the process simple. First, contact us with your booking reference. Second, our team confirms the cancellation window and any refund. Moreover, changes are usually easier than cancelling — we can adjust timing or route instead. Therefore, tell us early and we will find the least-cost option for you.